Frequently Asked Questions (FAQ)

At Petsfella, we care about your feathered friends as much as you do. Below you’ll find answers to the most common shopping FAQs about Petsfella.com and parrot care questions as well as.

Petsfella.com FAQs

1. What products does Petsfella sell?

Petsfella specializes in bird supplies, including cages, perches, toys, food, treats, supplements, lighting, carriers, feeders, and other products for pet birds and parrots.

2. Where does Petsfella ship?

We currently ship to eligible addresses across Canada and selected areas of the United States. Available shipping options depend on your destination and the products in your order.

3. How long does shipping take?

Orders are typically processed within 1–2 business days, excluding weekends and statutory holidays.

Delivery times vary depending on the destination, carrier, shipping method, package size and other factors. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, remote destinations or other circumstances.

Please see our Shipping Policy for more information.

4. Do you offer free shipping?

Eligible Canadian orders of C$50 or more may qualify for free standard shipping.

Oversized, heavy, specially handled or remote-area shipments may be subject to additional shipping charges.

Please see our Shipping Policy for full details.

5. What is your return policy?

Most eligible return requests should be made within 7 business days after delivery, and approved products must normally be returned within 30 calendar days after delivery.

Certain products, including bird food, treats, supplements and assembled bird cages, may have special return conditions or may not be eligible for change-of-mind returns.

Please see our Return & Refund Policy for full details.

6. Are Petsfella products safe for birds?

We carefully select products with bird safety, quality and appropriate use in mind. However, every bird is different, and products should always be used according to the manufacturer’s instructions and with appropriate supervision when necessary.

Always choose products that are suitable for your bird’s size, species and behaviour.

7. What materials are used in Petsfella bird toys?

Materials vary depending on the product and manufacturer.

We aim to offer bird-appropriate products and provide information about materials and construction in individual product descriptions where available.

If you have questions about the materials used in a specific toy or accessory, please contact us before purchasing.

8. Does Petsfella have a physical store?

Petsfella primarily operates as an online bird-supplies store serving customers across Canada and selected areas of the United States.

You can browse our full selection and place orders directly through Petsfella.com.

9. What payment methods do you accept?

Available payment methods are displayed at checkout and may include major credit cards, PayPal and other payment options supported by our store.

Payment options may vary depending on your location and the currency used for your order.

10. Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

Once an order has shipped, it normally cannot be cancelled. Eligible products may instead be returned in accordance with our Return & Refund Policy.

Parrot Care FAQs

Parrot Cage & Setup FAQs

1. How do I choose the right cage size for my bird?

Choose the largest cage that fits your space while still providing safe bar spacing for your bird. Your bird should be able to fully stretch and flap its wings, move comfortably between perches, and have enough room for toys, food bowls, and enrichment without the cage becoming overcrowded.

Cage size needs vary by species, activity level, and how much supervised time your bird spends outside the cage.

Browse our largest cage selection to compare suitable options.

2. What cage bar spacing is safe for my bird?

Safe bar spacing depends on your bird’s size and head width. Smaller birds such as budgies and lovebirds generally need narrower spacing, while larger parrots can safely use wider spacing.

Spacing that is too wide may allow a bird to escape or become trapped, so always check the cage specifications and choose a model intended for your bird’s size.

3. What should I put inside my bird’s cage?

A well-equipped bird cage should include several suitable perches, food and water dishes, safe toys, and enough open space for your bird to move comfortably.

Using different perch textures and enrichment toys can encourage natural climbing, chewing, and foraging behaviours. Avoid overcrowding the cage with too many accessories at once.

4. How many perches should a bird cage have?

Most birds benefit from several perches placed at different heights and locations around the cage. The exact number depends on the cage size and the bird, but there should still be enough open space for comfortable movement.

Using different natural shapes and textures can also help provide variety for your bird’s feet.

5. What type of perch is best for parrots?

A variety of perch types is usually better than relying on one identical perch throughout the cage. Natural wood perches with varied diameters can provide different gripping surfaces, while rope, platform, and specialty perches can add variety when appropriate for the individual bird.

Inspect perches regularly and replace them if they become damaged, heavily soiled, or unsafe.

6. How do I choose the right perch diameter for my bird?

Choose a perch that allows your bird’s feet to grip naturally without the toes wrapping completely around and overlapping underneath.

Using several slightly different diameters can provide more natural foot movement than using identical perches throughout the cage. The best diameter depends on your bird’s species and individual foot size.

7. Where should I place my bird’s cage at home?

Place the cage in a comfortable, well-ventilated area where your bird can be part of normal household activity without being exposed to constant noise or disturbance.

Avoid direct drafts, kitchens, smoke, fumes, extreme temperatures, and locations where the cage is exposed to strong direct sunlight for long periods without shade.

8. How often should I clean my bird’s cage?

Food and water dishes and visibly soiled areas should be cleaned regularly, while cage liners should be changed frequently to help maintain a clean environment.

Perches, toys, trays, and cage surfaces should also be inspected and cleaned as needed. The exact cleaning schedule depends on the number of birds, cage size, diet, and how quickly the cage becomes soiled.

Bird Toys & Enrichment FAQs

9. What types of toys do parrots need?

Parrots benefit from a variety of toys that encourage foraging, climbing, shredding, and problem-solving. Different toy types help support natural behaviours and provide mental stimulation.

Rotate toys periodically rather than filling the cage with everything at once, and always choose toys appropriate for your bird’s size and chewing strength.

10. How do I choose the right toy size for my bird?

Choose toys that match your bird’s size, beak strength, and play style.

Toys that are too small may contain parts that are inappropriate for a larger bird, while toys that are too large may be difficult or intimidating for a small bird to use. Check individual product dimensions and recommendations before purchasing.

11. Are rope toys safe for birds?

Rope toys can provide useful climbing and enrichment opportunities when they are appropriate for the bird and kept in good condition.

Inspect rope toys regularly. If fibres become loose, badly frayed, or create loops that could catch a toe or other body part, the toy should be removed or replaced.

12. How often should I replace bird toys?

There is no fixed replacement schedule because wear depends on the bird and the toy material.

Check toys regularly for broken parts, sharp edges, loose hardware, damaged rope, or pieces that have become small enough to create a hazard. Heavily chewed or damaged toys should be removed and replaced promptly.

13. How often should I rotate my bird’s toys?

Many birds benefit from having some toys rotated every one or two weeks, although the ideal schedule depends on the individual bird.

You do not need to replace every toy at once. Keeping a few familiar favourites while changing others can provide novelty without making the cage environment feel completely unfamiliar.

14. How do I introduce a new toy to a bird that is afraid of it?

Introduce unfamiliar toys gradually rather than placing them immediately beside your bird’s favourite perch.

Start by keeping the toy outside the cage where your bird can observe it, then move it closer over several days as your bird becomes comfortable. Positive reinforcement and patience usually work better than forcing interaction.

15. How do I safely clean bird toys and perches?

Cleaning methods depend on the material. Washable toys and perches can generally be cleaned using warm water and an appropriate bird-safe cleaner, then rinsed thoroughly and allowed to dry completely before being returned to the cage.

Always follow the product or manufacturer’s cleaning instructions, especially for wood, rope, leather, or other porous materials.

Parrot Food & Nutrition FAQs

16. How do I choose a pellet food for my parrot?

Choose a formulated food that is appropriate for your bird’s species, size, age, and individual needs.

Pellet size, ingredients, texture, and flavour can vary considerably between brands, and some birds may prefer one formula over another. If your bird has a medical condition or special dietary needs, ask an avian veterinarian for individualized guidance.

17. How do I transition my bird from seeds to pellets?

Diet changes should usually be made gradually. Begin by offering the new pellets alongside familiar foods and monitor whether your bird is actually eating them rather than simply discarding them.

Avoid abruptly removing a familiar diet if you are unsure whether your bird is eating enough. If the transition is difficult or your bird has health concerns, consult an avian veterinarian.

18. Can parrots eat pellets, vegetables and seeds together?

Many parrots eat a varied diet that includes formulated food together with appropriate fresh foods and limited amounts of other foods such as seeds or nuts.

The ideal balance depends on species, health, age, activity level, and the nutritional profile of the foods being offered, so one fixed percentage is not appropriate for every bird.

19. What fresh foods are safe for parrots?

Many parrots can enjoy a variety of fresh vegetables and fruits, including leafy greens, bell peppers, squash, carrots, berries, mango, and other bird-appropriate produce.

Wash fresh foods carefully and research unfamiliar foods before offering them. Remove uneaten fresh food before it spoils.

20. What foods should parrots avoid?

Some foods are unsafe for parrots and should not be offered. Common examples include avocado, chocolate, caffeine, alcohol, and foods containing unsafe ingredients or excessive salt.

Because food safety can vary by ingredient and preparation method, check reliable avian-care guidance or ask an avian veterinarian if you are unsure about a particular food.

21. How should I store bird food after opening?

Store bird food in a cool, dry location and keep the package tightly sealed or place it in an appropriate airtight container.

Protect food from moisture, heat, insects, rodents, and contamination. Always check the manufacturer’s storage instructions and expiry or best-before information.

Choosing Safe Bird Products

22. How do I know if a bird product is the right size for my bird?

Check the product dimensions, recommended bird size, materials, and intended use before purchasing.

Your bird’s species is helpful, but individual size, beak strength, activity level, and behaviour also matter.

If you are unsure, contact Petsfella with your bird’s species and approximate size and we can help you compare suitable options.

23. How do I choose between products for small, medium and large parrots?

Product sizing is usually based on factors such as bird body size, beak strength, weight, and how the product will be used.

Small birds generally need smaller accessories and narrower cage bar spacing, while larger parrots need stronger toys, larger perches, carriers, and cages.

Use our bird-size collections as a starting point, then check the individual product specifications.

24. How do I choose a bird carrier for my parrot?

Choose a carrier that gives your bird enough room to stand comfortably and turn around without being excessively large.

Look for secure closures, good ventilation, suitable perch placement where applicable, and a design appropriate for the type and length of travel. Introduce the carrier gradually before using it for longer trips.

25. Does my indoor bird need full-spectrum or bird lighting?

Indoor birds may benefit from appropriate lighting when natural daylight is limited, but lighting needs vary by species, environment, and the type of light being used.

Bird-specific lamps should be installed and used according to the manufacturer’s instructions, including recommended distance and replacement schedule.

If you have questions about your bird’s health or vitamin requirements, consult an avian veterinarian.

26. What should I check before giving my bird a new toy or perch?

Before introducing a new product, check that it is suitable for your bird’s size and inspect it for damaged parts, sharp edges, loose components, unsafe gaps, or anything that could become caught around the bird.

Continue inspecting toys and perches during use because chewing and normal wear can change their condition over time.

Everyday Parrot Care FAQs

27. How much supervised time should a parrot spend outside its cage?

The appropriate amount of out-of-cage time varies by species, age, activity level, cage size, household routine, and the individual bird.

Regular supervised opportunities for movement, interaction, enrichment, and exercise are important. Rather than following one fixed number of hours for every parrot, focus on providing a safe and consistent daily routine suited to your bird.

28. How can I safely encourage my bird to return to its cage?

Use a calm routine and positive reinforcement rather than chasing or frightening the bird.

A favourite treat, familiar perch, toy, or consistent cue can help make returning to the cage a positive experience.

Regular training and predictable routines often make the process easier over time.

29. How can I keep my bird entertained when I’m away?

Provide a safe environment with several appropriate enrichment options such as foraging toys, chewable toys, climbing opportunities, and different perch textures.

Rotate enrichment periodically to maintain interest, but avoid introducing several unfamiliar items immediately before leaving your bird alone. Always inspect toys for safety first.

30. How often should my bird have a routine veterinary checkup?

Routine veterinary care is an important part of responsible bird ownership. Many bird owners schedule regular wellness examinations with an avian veterinarian, while birds with health conditions, older birds, or birds showing unusual changes may need more frequent care.

If you notice a sudden change in appetite, activity, breathing, droppings, weight, or behaviour, contact a qualified avian veterinarian rather than relying on online information alone.

For more general bird-care information, visit our Parrot Care Blog.