Please note that the estimated delivery times are only estimates and cannot be guaranteed. Goods are provided to you on approval and legal title to the goods does not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.
Extra Delivery Charges
The delivery service can only deliver through a ground floor or basement entrance which is close to a road suitable for delivery access. You must tell us when placing your order in the 'Add Comments About Your Order' box at the checkout, about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, narrow bridges or small entrances. Extra charges for delivery may apply in any of the following circumstances:
- If you change the address where your goods are to be delivered at short notice
- If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
- If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc) at the delivery address or because the goods would not fit into the room for which they were intended.
- If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.
- If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please contact us.
For our standard delivery items, our courier will attempt delivery 3 times. A card will be left each time indicating their visit. You may call the number on the card to rearrange a more suitable time for re-delivery. If you do not call within 5 days of receiving the last card, the item will be returned back to us and a re-delivery fee will apply. We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges. If delivery proves impossible or impractical on 2 or more occasions because of access problems, the goods will not fit into the room for which they are intended or because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery, then we may cancel your order and deduct a charge for our administration, transit and storage costs which will be no more than 30% of the price of the goods from your refund. Delivery charges will not be refunded.
Delays in Delivery
Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However, Petsfella cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.
Arrival of Goods
On delivery of your Furniture products, you will be asked to sign for the goods and to inspect any upholstery goods that have been unpacked to ensure you accept them. For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do. We will be pleased to unpack all upholstery goods for you. However, no goods will be assembled for you at the standard shipping rate. If you would like any goods to be assembled, our online service team can give you details and prices and will be pleased to recommend a home assembly provider so you can arrange this. We will deliver your goods to the room of your choice provided that our delivery team can gain access to that room.